Braid & Bubble - Magical Colors

At Fairytale, we strive to ensure your complete satisfaction with every purchase. Below is our policy regarding returns and refunds for Pony Tale Hair Extensions:

Returns:

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, the Pony Tale Hair Extensions must be unused, in the same condition that you received them, and in the original packaging.
• Please include proof of purchase (receipt or order number) with your return.
• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Exchanges:

• We do not offer exchanges at this time. If you need a different color or style, please initiate a return for a refund and place a new order.

Damaged or Defective Products:

• In the unlikely event that your Pony Tale Hair Extensions arrive damaged or defective, please contact us immediately upon receipt for assistance.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. Our team will provide you with further instructions on where to send your return.

Additional Information:

• Refunds may take several business days to process depending on your bank or credit card issuer.
• We reserve the right to refuse returns that do not meet the above criteria or are not accompanied by proof of purchase.

At Fairytale, we aim to deliver your Pony Tale Hair Extensions quickly and efficiently. Here's what you need to know about our shipping process:

Shipping Methods:

• We offer standard shipping for all orders.
• Expedited shipping options may be available at an additional cost, depending on your location and the current shipping policies.

Shipping Rates:

• Shipping rates vary based on your location and the weight of the package. The exact shipping cost will be calculated at checkout before you finalize your purchase.

Processing Time:

• Orders are typically processed within 1-2 business days of receiving payment.
• During peak seasons or promotional periods, processing times may be slightly longer. You will be notified if there are any delays in processing your order.